Aug 082011
Whether you are having problems yourself getting something to work correctly on your computer and are working with tech support, or you’re trying to help someone else solve such problems, you have probably spent hours describing or explaining events over and over again because one party can’t actually see what is going on. This free and very easy-to-use screen-to-video capture program lets users easily record onscreen events to a small video file that can be shared with others, making it easy to record instructions or reproduce problems for more effective troubleshooting or teaching.
http://blogs.technet.com/b/tnmag/archive/2009/03/06/utility-spotlight-screenrecorder.aspx